Your privacy is not merely a legal obligation to us — it is a trust we uphold wholeheartedly. Learn how koi55 collects, uses and protects your personal information.
Koi55 values the privacy of every individual who uses our platform. This Privacy Policy ("Policy") describes how we collect, store, use, and protect the personal information you provide when registering for and using koi55 services.
This Policy applies to all users of the koi55 platform, including website visitors, registered members, and anyone who interacts with our platform through any channel — whether via the official website, Android or iOS mobile app, or our customer support channels.
By using the koi55 platform, you agree to the collection and use of your personal information as described in this Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Koi55 acts as the data controller for all personal information collected through this platform and is responsible for ensuring your data is managed safely, transparently, and responsibly.
Koi55 collects your personal information through two primary methods: information you provide directly, and information collected automatically as you use our platform.
| Information Categories | Data Type | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Registration & KYC |
| Contact Information | Phone number, email address, residential address | Account registration |
| Financial Information | Bank name, account number, transaction history | Deposits & withdrawals |
| Technical Information | IP address, device type, web browser, OS | Collected automatically upon access |
| Usage Data | Game history, session duration, account activity | Collected automatically during play |
| Communication | Support chat logs, emails, feedback | Support interactions |
Every piece of information we collect is used for clear and legitimate purposes. koi55 never uses your data for purposes unrelated to platform operations without your prior consent.
Koi55 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where we need to share your information with specific parties to maintain service continuity:
All third parties we work with are bound by data protection agreements that require them to handle your information to security standards equivalent to koi55's privacy policy.
Koi55 continuously invests in the latest security infrastructure to ensure your personal and financial information remains protected at all times. The key security measures we implement include:
The koi55 platform uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns and ensure the security of your login session.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the koi55 platform and your overall gaming experience.
Koi55 retains your personal information for as long as your account is active and for the period required thereafter to fulfil legal and operational requirements.
Once the retention period expires, your data will be securely deleted or anonymised in accordance with koi55 standard procedures so it can no longer be linked to your identity.
As a koi55 member, you have the following rights regarding your personal information under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you may request that we update it.
You may request deletion of your data subject to applicable legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data in certain situations provided for by law.
To exercise any of the above rights, please contact our privacy team via Live Chat or support email. We will process your request within 30 working days.
The koi55 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from children or individuals under the age of 18.
If we discover that personal information of a minor has been collected without our knowledge, we will take immediate action to delete that information and close the associated account.
Koi55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Every amendment will be accompanied by a new "Updated" date at the top of this document.
For amendments deemed significant, we will notify you via in-platform notifications or your registered email. Continued use of the koi55 platform after amendments are published constitutes your acceptance of the updated Privacy Policy.
We encourage you to revisit this page periodically so you are always informed of how we protect your personal information.
If you have any questions, concerns, or wish to exercise your rights as a data subject, the koi55 privacy team is ready to assist through the following channels:
We are committed to providing a clear, accurate, and satisfactory response to every privacy-related enquiry you submit.
We do not merely comply with the law — we go further to ensure your data is truly protected at every level.
All data transmitted between your device and koi55 servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia to safeguard their customers' financial transactions.
Koi55 strictly never has and never will sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you — not to us as a business asset.
Koi55's privacy policy and data management practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a data subject are always respected.
The koi55 Know Your Customer (KYC) process is designed to securely verify your identity without exposing sensitive documents to unnecessary risk. All documents are stored in an encrypted environment.
You have full control over your data. Request access, correct inaccurate information, or delete your account — all requests are handled transparently within the specified timeframe.
In the event of any security incident affecting your data, koi55 is committed to notifying you within 72 hours — well ahead of the current legal requirement, which allows up to 72 working hours.
Create your koi55 account today and enjoy a Malaysian gaming platform that is not only fun, but puts your security and privacy first at every step. We are here for you 24/7.