Koi55 Terms and Conditions – Complete Platform Usage Guide

Koi55 is an online gaming platform operating to provide digital entertainment services to eligible users in Malaysia. The platform covers a wide range of game categories including Slot Games, Fish Shooting Games, Sports Betting, Live Casino, and various other digital gaming options.

These Terms and Conditions ("Terms") govern the relationship between koi55 and every individual who accesses or uses the platform, website, mobile app, or any services provided by koi55. These Terms are to be read together with our Privacy Policy and Responsible Gaming Policy, both of which are also available on this platform.

By clicking "Register", "Login", or any action indicating your consent, you confirm that you have read and agreed to these Terms in full, without any conditions or exceptions.

To register and use the koi55 platform, you must meet all of the following eligibility criteria:

• Aged 18 years and above on the date of registration.
• Be legally eligible in your place of residence to participate in online gaming activities.
• Never previously suspended or banned from the koi55 platform.
• Register using your own name only — registering on behalf of another person is strictly prohibited.
• Not acting as a representative or agent of any third party in your use of this platform.

Each user is only permitted to hold one (1) account on the koi55 platform. Multiple account registrations by the same individual — whether using a different name, phone number, email, IP address, or device information — constitute a violation of these Terms and may result in the closure of all associated accounts.

During registration, you are required to provide truthful, accurate, and up-to-date information including your full name, mobile number, and any other required details. koi55 conducts an integrated Know Your Customer (KYC) process to verify each member's identity, ensuring the security and integrity of the platform.

Documents that may be required for KYC verification include:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (utility bill, bank statement, etc.).
• Bank account details for payment verification purposes.

Koi55 reserves the right to hold any withdrawal until the KYC process has been fully completed by the member concerned.

Koi55 supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including FPX, DuitNow QR, Touch 'n Go eWallet, Maybank2u, and CIMB Clicks. All financial transactions are processed through secure channels with 256-bit SSL encryption.

Deposit Policy:

• Minimum deposit: RM10 per transaction.
• Deposits are processed instantly and credited to your account within minutes.
• All deposits must be made through a bank account or digital wallet registered in your own name.
• Deposits from third parties are prohibited and will be returned without any bonus.

Withdrawal Policy:

• Minimum withdrawal: RM30 per transaction.
• Withdrawals are completed within 15 to 30 minutes on regular business days.
• Your first withdrawal requires full bank account verification through the KYC process.
• Withdrawals are only processed to the bank account registered and verified in your member profile.
• Koi55 reserves the right to request additional documents for withdrawals exceeding certain limits as a security measure.

Koi55 offers a wide variety of bonuses and promotions from time to time to reward our loyal members. All bonuses are subject to wagering requirements and specific rules stated in each promotional offer.

General Bonus Terms:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Welcome bonuses are available to new members registering for the first time only.
• Wagering requirements (rollover) must be fully met before any withdrawal from the bonus balance is permitted.
• Koi55 reserves the right to cancel or modify any bonus if there is evidence of abuse or fraud.
• Bonuses may not be transferred to other members or redeemed for cash directly without meeting the wagering requirements.
• Using multiple accounts to claim the same bonus is strictly prohibited and may result in the closure of all accounts involved.

All games available on the koi55 platform use a Random Number Generator (RNG) that has been independently verified by recognised third-party audit bodies. This ensures every game round is completely random and cannot be influenced by any party.

• Game outcomes are final and cannot be disputed or altered after a round is completed.
• Any technical disruption occurring during gameplay will be resolved based on koi55 server records, which are considered final.
• Confirmed wagers cannot be cancelled — please review carefully before confirming each wager.
• Koi55 reserves the right to void or cancel any round affected by an evident technical failure.
• In the event of a dispute regarding game outcomes, the koi55 server log records will serve as the final reference.

The following is a list of conduct strictly prohibited on the koi55 platform. Violation of any of the following may result in permanent account suspension or closure:

• Registering more than one account or sharing an account with another person.
• Using automation software, bots, scripts, or any third-party tools to play or access the platform.
• Impersonating another person or providing false registration information.
• Engaging in any form of fraud, money laundering, or suspicious financial activity.
• Exploiting technical vulnerabilities or bugs in the system for personal gain.
• Colluding with other players to manipulate the game system or bonus system.
• Using unauthorised payment methods or bank accounts belonging to another person.
• Distributing harmful, threatening, or unlawful content through the koi55 platform.

You are solely responsible for keeping your account login details secure. koi55 recommends taking the following steps to protect your account:

• Use a strong, unique password that is not used for any other account.
• Enable two-factor authentication (2FA) in your account security settings.
• Never share your login details with anyone, including family members.
• Log out of your account after every session, especially when using a public device.
• Contact the koi55 support team immediately if you suspect unauthorised access to your account.

Koi55 shall not be liable for any losses resulting from your negligence in safeguarding your own account information.

Koi55 reserves the right to suspend or close any member account without prior notice in the following situations:

• Violation of any Terms and Conditions stated in this document.
• Suspected fraudulent activity, money laundering, or suspicious behaviour.
• A member's inability to complete the KYC verification process within the stipulated timeframe.
• Voluntary account closure request by the member.
• Upon instruction from relevant legal authorities or regulatory bodies.

If your account is suspended for legitimate reasons and KYC verification has been completed, any remaining balance in your account (minus any bonuses or winnings obtained through fraudulent means) will be returned in accordance with koi55's standard procedures.

Koi55 shall not be liable for any indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from game outcomes that did not go in your favour.
• Service disruptions caused by factors beyond koi55's control, such as internet infrastructure failures or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Any action or decision you make based on information found on the koi55 platform.

The maximum liability of koi55 to any member under any circumstance is limited to the total deposits made by that member within the 30 days preceding the claim.

Koi55 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. Changes will take effect immediately upon publication on the koi55 platform.

It is your responsibility to review these Terms periodically to stay informed of the latest version. Continued use of the koi55 platform after any amendments are published will be considered your acceptance of the revised Terms.

If you disagree with any amendments made, you have the right to close your account and claim a withdrawal of your remaining balance in accordance with standard procedures.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the koi55 team through the following channels:

• Live Chat: Available 24/7 directly within the koi55 platform — the fastest way to get a response.
• Support Email: [email protected]
• Response Time: Our team targets a response time of under 3 minutes via Live Chat.

We are always ready to assist and clarify anything unclear regarding these Terms. Your satisfaction and understanding are our top priority.